Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzranch.digital, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully before using our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open, transparent manner in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable privacy regulations.

1. Who We Are

Pizza Ranch operates as a food service business in the United States, providing restaurant services, online ordering, delivery coordination, and related digital experiences through our website pizzranch.digital.

Contact Information:

For all privacy-related inquiries, please contact us directly at [email protected].

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by creating an account, placing an order, signing up for a newsletter, contacting customer support, or participating in a promotion — you may provide us with the following personal information:

• Identity Information: Your first and last name, username, or similar identifier.
• Contact Information: Email address, telephone number, delivery address, and billing address.
• Account Credentials: Password and other authentication details used to create and access your account.
• Payment Information: Credit or debit card details, billing information, and transaction history. Note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details about food orders, preferences, special instructions, and order history.
• Communications Data: Any messages, feedback, complaints, or inquiries you send to us through email, contact forms, or other communication channels.
• Loyalty Program Data: Information related to your participation in any rewards or loyalty programs, including points balances and redemption history.
• Survey and Feedback Data: Responses to surveys, ratings, reviews, and other feedback you voluntarily provide.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage data, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, search queries entered on our website, and navigation paths through our site.
• Location Data: Approximate geographic location derived from your IP address. If you grant permission, we may also collect precise geolocation data to facilitate delivery services or locate nearby restaurants.
• Log Data: Server logs that record your interactions with our website, including access times, error logs, and diagnostic information.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please see Section 8 of this policy for more details.

2.3 Information From Third Parties

We may receive personal information about you from third parties, including:

• Social Media Platforms: If you connect your social media account or interact with our social media pages, we may receive profile information from those platforms (subject to your privacy settings).
• Analytics Providers: Third-party analytics services that help us understand website traffic and user behavior.
• Payment Processors: Confirmation and transaction data from payment processing services.
• Delivery Partners: Fulfillment and delivery status updates from third-party delivery service providers.
• Marketing Partners: Information about your responses to marketing campaigns run on other platforms.

3. How We Use Your Information

We use the personal information we collect for the following purposes, consistent with applicable law and our legitimate business interests:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and managing your account.
• Sending order confirmations, receipts, and delivery updates.
• Facilitating payment transactions and detecting fraud.
• Providing customer support and responding to your inquiries or complaints.
• Administering loyalty programs, promotions, contests, and special offers.
• Enabling features such as saved delivery addresses, order history, and personalized menus.

3.2 Improving Our Services

• Analyzing usage patterns and trends to improve our website functionality, menu offerings, and overall user experience.
• Conducting internal research, analytics, and product development.
• Monitoring and diagnosing technical issues and ensuring the security of our platform.
• Gathering feedback and conducting surveys to assess customer satisfaction.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers about Pizza Ranch products and services, where you have given your consent or where we have a legitimate interest to do so.
• Displaying targeted advertisements on our website and on third-party platforms based on your interests and browsing behavior.
• Personalizing the content and offers you see on our website based on your order history and preferences.
• Notifying you about changes to our menu, services, or policies.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from courts, government authorities, and law enforcement agencies.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public.
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities.

4. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for their own commercial purposes. However, we do share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize. Examples include:

• Payment Processors: To securely process credit and debit card payments.
• Delivery Partners: To coordinate and fulfill food delivery orders.
• Cloud Hosting Providers: To store and manage our data and website infrastructure.
• Email Service Providers: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior.
• Customer Support Platforms: To help manage and respond to customer inquiries.
• Marketing and Advertising Platforms: To serve personalized advertisements and manage marketing campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Protect and defend the rights or property of Pizza Ranch.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties for other purposes when you have given us your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate need to know.
• Secure Payment Processing: Payment card information is handled by PCI-DSS compliant payment processors. We do not store full credit card numbers on our systems.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Regular Security Audits: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Incident Response: We have procedures in place to detect, investigate, and respond to data security incidents in a timely manner.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights where they apply.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of personal information, the purposes for which we collected it, and the third parties with whom we have shared it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To submit a "Do Not Sell or Share My Personal Information" request, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for providing the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will receive the same level of service and pricing regardless of whether you exercise your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and readily usable format.

6.2 General Privacy Rights for All Users

Regardless of your location, we provide all users with the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal exceptions.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]

We will verify your identity before processing your request. We aim to respond to all legitimate requests within 45 days as required under the CCPA/CPRA. If we need additional time, we will notify you and explain the reason for the delay. In some cases, we may be unable to fulfill your request due to legal obligations or other permitted exceptions, in which case we will explain why.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and deliver targeted advertising. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly, including enabling you to log in, add items to your cart, and process orders.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. We use services such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow us to remember your preferences (such as saved delivery addresses) and provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests, both on our website and on third-party platforms.

8.2 Managing Your Cookie Preferences

You can control and manage cookie settings through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and your choices, please refer to our Cookie Policy available on our website at pizzranch.digital.

9. Children's Privacy

Pizza Ranch does not knowingly collect, use, or disclose personal information from children under the age of 18. Our website and services are intended for use by adults only. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state laws concerning minors' privacy.

10. International Data Transfers

Pizza Ranch is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers may be located in other countries. When we transfer personal information outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer is conducted in accordance with applicable law.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our database is operated. The data protection and privacy laws in the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and the processing of your information as described in this Privacy Policy.

We take commercially reasonable steps to ensure that any international transfers of personal data are handled securely and in compliance with applicable data protection laws, including through the use of standard contractual clauses and data processing agreements with our international service providers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. For example, you may encounter links to social media platforms, third-party delivery apps, or partner websites. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of those websites.

We encourage you to review the privacy policies of any third-party services you access through our website. The inclusion of a link to a third-party website on our platform does not imply our endorsement or approval of that website's privacy practices.

12. Do Not Track Signals

Some web browsers allow users to send "Do Not Track" (DNT) signals to websites indicating that they do not wish to be tracked. At this time, there is no universally accepted standard for how businesses should respond to DNT signals. Our website does not currently respond to DNT browser signals in a standardized way. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also exercise their right to opt out of the sale or sharing of personal information as described in Section 6.1 of this policy, regardless of DNT settings.

13. Legal Basis for Processing (FTC Act Compliance)

As a United States-based business, our data processing activities are governed by the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including those involving the collection and use of consumer data. We are committed to complying with FTC guidelines and regulations related to privacy, data security, and consumer protection.

We process your personal information on the following bases:

• Contractual Necessity: Processing required to fulfill your order or deliver the services you have requested.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing activities.
• Legal Obligations: Processing required to comply with applicable federal and state laws.
• Your Consent: Processing based on your explicit consent, such as for marketing communications or the use of non-essential cookies.

14. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain from businesses once per year, free of charge, information about the categories of personal information (if any) disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which the business shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please contact us at [email protected]. Please include "California Shine the Light Request" in the subject line.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to this policy, we will notify you by:

• Posting a prominent notice on our website at pizzranch.digital.
• Sending an email notification to the email address associated with your account (where applicable).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority.

16.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces consumer protection laws in the United States, including laws related to privacy and data security. You may file a complaint with the FTC through the following channels:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

16.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and have concerns about your privacy rights under the CCPA/CPRA, you may contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

16.3 State Attorneys General

You may also file a complaint with the Attorney General's office in your state of residence, as many states have consumer protection divisions that handle privacy-related complaints.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please provide your full name, email address, and a clear description of your request or concern so that we can assist you as efficiently as possible.